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- • Any order may be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund and within 90 days for exchange or store credit.
- • The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
- • Please write the Return ID Number on the outside of the shipping box (not the actual shoe box).
- • If returning to a SoftMoc retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.
Note: A Return ID Number is not required for an in-store purchase or when returning your online order to a SoftMoc retail location. - • If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.
Trust
At SoftMoc Shoes, we genuinely value and appreciate the trust and loyalty that you, our customers, have placed in us. We understand that earning your trust is a continuous journey, and we are committed to providing you with transparent, real-time data that reflects our performance and efforts in this regard. Every day, we gather feedback from real customers like you to ensure that we are meeting your expectations and improving our services. Your support means the world to us, and we want to express our gratitude for being part of the SoftMoc Shoes community. Thank you very much for your continued patronage!
Feedback Rating:
4.28 stars over the past 12 months (46048 ratings)
| 30 days | 90 days | 365 days | |
| Positive | 93% (2903) | 92% (10188) | 92% (42335) |
| Neutral | 4% (138) | 5% (601) | 5% (2411) |
| Negative | 3% (79) | 3% (322) | 3% (1302) |
| Count | 3120 | 11111 | 46048 |