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- • Any order may be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund and within 90 days for exchange or store credit.
- • The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
- • Please write the Return ID Number on the outside of the shipping box (not the actual shoe box).
- • If returning to a SoftMoc retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.
Note: A Return ID Number is not required for an in-store purchase or when returning your online order to a SoftMoc retail location. - • If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.
Save up to 80% at the SoftMoc Warehouse Sale!
Clearance Items - Terms & Conditions
- Clearance Items are inspected to ensure they are in great condition, however, may ship without their original box or packaging.
- Clearance Items may have additional shipping fees. Inventory is limited while quantities last.
- All Clearance Items purchased on softmoc.com can be returned to SoftMoc retail locations.
- Clearance Items are returnable only on a SoftMoc Gift Card.
- Free size exchange is not available for Clearance.
- Shipping and return fees may apply for Clearance Items.
- Discount coupons are not valid for Clearance Items.