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- • Any order may be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund and within 90 days for exchange or store credit.
- • The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
- • Please write the Return ID Number on the outside of the shipping box (not the actual shoe box).
- • If returning to a SoftMoc retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.
Note: A Return ID Number is not required for an in-store purchase or when returning your online order to a SoftMoc retail location. - • If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.
Customer Care
SoftMoc Mission Statement
At SoftMoc, our mission is to provide exceptional footwear and accessories that combine comfort, style, and quality. Through our retail stores and online platform, SoftMoc.com, we strive to create a seamless and enjoyable shopping experience that puts our customers first.
We are committed to:- Customer-Centric Values: Understanding and exceeding the unique needs of every customer, offering personalized service and a diverse selection of high-quality brands.
- Quality and Comfort: Ensuring every product we offer meets our high standards for durability, fit, and fashion-forward design.
- Sustainability and Community: Operating responsibly, fostering relationships with our communities, and prioritizing eco-friendly practices wherever possible.
- Innovation and Accessibility: Providing convenient, technology-driven solutions that make shopping with us both effortless and rewarding.
- At SoftMoc, we believe in building lasting relationships with our customers by delivering footwear solutions that enhance their everyday lives. Together, we step forward in comfort, confidence, and style.
Let us help you with:
Business Hours
- Monday - Friday: 9am - 7pm
- Saturday: 9am - 6pm
- Sunday: 9am - 6pm
Telephone
1-877-SOFTMOC
1-877-763-8662
E-mail
Customer Service: shoes@softmoc.com
Technical Support: support@softmoc.com
Mailing Address
SoftMoc Inc.
1400 Hopkins St
Whitby, ON L1N 2C3, Canada